1. Introduction

This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our websites, mobile apps, social media accounts, or any other platforms and services we operate (collectively referred to as “the Sites”).

Fihalhohi Maldives, operating under Fehi Moorithi Pvt Ltd (“Fihalhohi”, “we”, “our”), is dedicated to safeguarding your privacy. We are committed to ensuring the confidentiality and security of the personal information you share with us, whether you provide it directly through our online forms, over the phone, or in person.

Please note that privacy practices may differ based on the country in which we operate to comply with local legal requirements. By continuing to use our Sites, you acknowledge and consent to the practices described in this Privacy Policy, unless specific consent is required for certain actions (e.g., making a reservation or signing up for promotions).

2. Personal Information We Collect

When you use our Sites, you may voluntarily provide us with certain personal details, either about yourself or others. This may occur when you create an account, make a reservation, or engage in other activities that require us to collect specific data to fulfill your request.

The Personal Information we collect includes, but is not limited to, the following:

• Basic Identity Information: Name, date and place of birth, passport and visa details.
• Contact Information: Postal address, telephone number, and email address.
• Specialized Service Information: Details regarding any special requests or needs, such as health or dietary conditions (note: we do not collect sensitive health data unless necessary to fulfill a request).
• Financial Information: Credit or debit card number, expiration date, and security code.
• Social Media Information: Information related to your social media accounts.
• Trip Preferences: Stay details, preferred locations or facilities, dates of travel, and the number of people, including children, traveling with you.
• Demographic Data: Age, gender, country of residence, and preferred language.
• Technical Information: Your IP address.
• Communication Preferences: Your preferences regarding communications from us, including surveys, promotions, or offers.

This information allows us to offer tailored services and improve your experience with Fihalhohi Maldives.

Automatically Collected Information

In order to enhance your experience and ensure our website is welcoming and accessible, we automatically collect certain statistical data about your use of our websites. This may include information such as your navigation patterns, the pages from which you were referred, your access times, and the type of browser you use.

This information is typically aggregated and does not identify you personally. We use it to assess the effectiveness of our websites, analyze site traffic, and better understand customer needs and trends. Our web servers automatically log certain details, including your domain name, the page from which you entered our site, the specific pages you visit, the duration of your visit, and your IP address.

We may also use various tracking technologies, including cookies and similar tools, to collect and store data for statistical purposes and to improve our services. For more detailed information on how we use these technologies and the choices available to you, please refer to our Cookie Policy.

3. How We Use Your Information

We may use the Personal Information we collect from you for the purposes outlined in this Privacy Policy, including, but not limited to, the following business operations and legal requirements:

• Reservation and Purchase Processing: To process, fulfill, and record reservations and purchases.
• Billing: To bill your credit card for advance reservations and deposits.
• Customer Service: To contact you for confirmation, follow-ups, or customer service related to reservations and purchases.
• Statistical and Demographic Analysis: To conduct analysis of customer trends and statistics.
• Reservation Tracking: To monitor and track reservations and corresponding resort stays.
• Email Communications: To send relevant emails regarding your resort stay.
• Promotional Communications: To send you guest surveys, promotional offers, and special benefits.
• Special Offers & Competitions: To inform you about special offers, competitions, and featured items, provided you have opted in to receive such communications.
• Response to Inquiries: To address your inquiries, complaints, or any other forms of communication.
• Safety and Compliance: To ensure the safety and security of our guests and staff, and to comply with legal and regulatory obligations.

We use this information to enhance your experience, meet your expectations, and ensure the efficient operation of our services while fulfilling our legal and business obligations.

4. Disclosing Your Information

We may disclose your personal information to the following entities and under the following circumstances:

• Third Parties You’re Connected With: Tour operators, travel representatives, personal assistants, employers, or spouses who have provided us with your information.
• With Your Consent: To third parties when we have received your explicit consent to do so.
• Service Providers: Trusted third-party service providers who process your information on our behalf, in compliance with our Privacy Policy and ensuring appropriate security and confidentiality measures.
• Marketing and Advertising Partners: To our marketing and advertising partners for the purpose of delivering relevant advertisements on our websites and encouraging you to return. This also includes service providers who host emails or distribute email communications on our behalf. These providers are contractually bound to maintain the confidentiality and security of your information and may only use it as specified by us.
• Legal and Regulatory Requirements: To third parties if we believe, in good faith, that such disclosure is necessary to:
  1. Comply with applicable laws, regulations, or legal processes.
  2. Enforce our terms of service, including investigating potential violations.
  3. Address issues related to fraud, security, or technical concerns.
  4. Protect the rights, property, or safety of Fihalhohi, our users, or the public, as required or permitted by law.
• Business Transfers: To third parties as part of a business transfer, such as in the event of a sale, merger, or acquisition of all or part of our business or resorts no longer owned or managed by Fihalhohi.

5. Explaining the Legal Bases for Processing

The collection and processing of your personal information is based on the following legal grounds:

• Consent: We collect and process your data when you give us your explicit consent. For example, when you tick a box to receive marketing communications from us.
• Legal Compliance: We may need to collect and process your personal information when required by law, such as for legal investigations by the police, fraud investigations, or compliance with court orders.
• Legitimate Interests: We process your information to pursue legitimate business interests, such as fulfilling your service requests and providing products or services you have asked for, as long as these activities are in line with your reasonable expectations and do not significantly impact your rights or freedoms.

These legal bases ensure that we are processing your data lawfully, transparently, and in a way that protects your rights.

6. Security

We implement reasonable technical, administrative, and physical safeguards to protect the personal information stored in our systems from misuse, loss, or alteration. While we make every effort to secure your personal information using commercially reasonable means, we cannot guarantee its absolute security.

Please note that we cannot control the security of the computers, devices, or communication methods you use to send emails or submit personal information to us over the Internet. You are responsible for ensuring that the devices and communication methods you use are secure enough to protect your personal information. We are not responsible for any unauthorized disclosure or interception of your personal information before we receive it.

7. Withdrawing Your Consent

You are not required to provide us with your personal information. However, if you choose not to provide the requested information or withdraw consent for its use, you may still be able to visit our Sites. Please note that you may be unable to access certain products, services, or options, and we may be unable to fulfill your booking or service requests as a result.

We offer you the ability to manage how you receive communications from us. All marketing communications we send will include a method for you to withdraw your consent to future marketing. If you no longer wish to receive marketing communications, you may opt-out by clicking the opt-out link in the communication or by adjusting your account settings. This will remove you from our marketing lists.

If you prefer to stop receiving direct marketing communications, you can send us a written request, including your name and contact information, to the address provided in the How to Contact Us section. We will comply with your request within 30 days or sooner if required by applicable law. Please note, unsubscribing from marketing communications will not stop operational or service-related messages about your bookings or inquiries. We may retain your details to ensure you do not receive marketing communications in the future.

8. Third-Party Links

We may allow third parties to link to our Sites or post links to their websites on ours. However, we do not endorse, control, or monitor the content or practices of these third-party sites, and we are not responsible for their privacy practices. We do not accept responsibility or liability for any activities conducted or information provided on third-party websites.

9. Children’s Privacy

Our Sites are not intended for children, and we do not knowingly collect personal information from children under the age of 13. In certain situations, such as guest registration or participation in activities at our resorts or through our websites, we may collect information about a child, but this will always be done with the consent of a parent or legal guardian.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time without prior notice. In the event that we use customer information for new or unanticipated purposes not previously disclosed in this Privacy Policy, we will post the updated policy on our Sites to notify you of these changes. Where appropriate, we will provide you with the option to opt out of these new uses.

11. How to Contact Us

If you have any questions or concerns regarding this Privacy Policy or the practices of Fihalhohi Maldives, please don’t hesitate to contact us at info@Fihalhohi.com.mv  We are happy to assist you.

12. Cookies Policy

We use cookies to enhance your experience on our websites and provide personalized content, including advertisements that may interest you. Below, we explain what cookies are, the types of cookies we use, and how to disable them.

By clicking “OK” on the banner that appears on our websites or by continuing to use the Sites after the banner has been shown, you consent to our use of cookies as described in this policy. If you do not click “OK” but continue browsing the websites, we will consider this as your acceptance of our use of cookies.

What are cookies ?

Cookies are small text files that are placed on your device when you visit a website. These text files are sent back to our server every time you make a request from your browser, allowing us to make the website more efficient and tailored to your preferences. Cookies help us improve the website’s functionality and display content based on your prior browsing activity, including any keywords we can retrieve from the URLs of other sites you visited before accessing our websites.

What Cookies Do We Use?

When you visit our websites, the following types of cookies may be stored on your device:

Analytical and Performance Cookies

These cookies allow us to analyze website traffic and user behavior. We use them to track how visitors interact with the site, including the pages they visit, how often they visit, and how long they stay. This information helps us improve website functionality, such as making it easier to find content.

Advertising and Targeting Cookies

These cookies track your visits to our websites, the pages you view, and the links you follow. We use this data to provide you with more relevant advertising on our websites and other sites. We may share this information with Fihalhohi companies or third-party partners for advertising purposes. You can opt out of targeted advertising by following the instructions in the “How do I turn cookies off?” section below.

Functionality Cookies

These cookies help us remember your preferences and choices on the websites, enhancing your user experience by delivering content tailored to your interests.

Strictly Necessary Cookies

These cookies are essential for the basic operation of the websites. They enable core functionality like page navigation and access to secure areas. Without these cookies, the websites wouldn’t function properly.

Third-Party Cookies

Our websites may feature social media buttons (e.g., Facebook, Twitter) and other embedded plugins. These third-party platforms use their own cookies to track visitors. We don’t have control over these cookies, but they may help social platforms measure website traffic or show content based on your social media activity.

Currently, we use the following tracking technologies and cookies on our websites:

• Google Analytics(for website traffic analysis)
• Cloudflare Security(for website security)
• Hubspot Chat and Analytics(for live chat functionality and user analytics)

Consent

We will ask for your explicit consent before sending you any promotional or marketing communications.

Clear Communication

Every communication from us will clearly identify Fihalhohi Maldives as the sender, and will provide an easy option to opt out if you prefer not to receive future messages from us.